Terms & Conditions

Welcome to Emberly Engraving. By placing an order through our Wix website or Etsy shop, you agree to the following terms and conditions:

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1. Overview
These Terms govern your use of our services and products. By purchasing from us, you confirm that you are at least 18 years old or have parental consent.

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2. Products & Personalisation

• We offer engraved items, some of which are custom-made to your specifications.

• Please ensure all personalisation details are accurate before submitting your order.

• We reserve the right to refuse orders that contain offensive or inappropriate content.

 

3. Pricing & Payment

• All prices are listed in GBP and include applicable VAT.

• Payment is required at checkout via secure platforms (e.g., Wix Payments, Etsy Payments).

• We reserve the right to update prices and product listings at any time.

 

4. Shipping & Delivery

• We ship within the UK and internationally where applicable.

• Estimated delivery times are provided but not guaranteed.

• We are not responsible for delays caused by couriers or customs.

 

5. Refunds & Returns

• Refunds are available within 14 days of delivery for non-personalised items.

• Personalised items are non-refundable, unless faulty or damaged.

• See our Refund Policy for full details.

 

6. Intellectual Property

• All designs, logos, and product images are the property of Emberly Engraving or by their respective owners who have given permission for Emberly Engraving to use their designs in our products.

• You may not reproduce or use our content without written permission.

 

7. Liability

• We are not liable for indirect or consequential damages arising from the use of our products.

• Our liability is limited to the value of the purchased item.

 

8. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be resolved in UK courts.

 

9. Contact Us
For questions or concerns, reach out via:
📧 emberlyengraving@outlook.com