Shipping Policy

At Emberly Engraving, we aim to deliver your engraved items safely and promptly. This Shipping Policy outlines how we handle order fulfilment across our Wix website and Etsy shop.

 

1. Processing Time

• Orders are typically processed within 2–5 business days.

• Personalised items may require additional time depending on complexity.

• You’ll receive a confirmation email once your order is dispatched.

 

2. Shipping Methods & Carriers

• We ship via trusted carriers such as Royal Mail, DPD, or Evri.

• Delivery options and estimated times are shown at checkout.

• Tracking information is provided when available.

​

3. Delivery Times

• UK Standard Delivery: 2–4 business days after dispatch

• UK Express Delivery: 1–2 business days after dispatch

• International Delivery: 5–14 business days depending on location

 

4. Shipping Costs

• Shipping fees are calculated at checkout based on destination and service level.

• Free UK shipping may be offered on qualifying orders or promotions.

​

5. International Orders

• We ship internationally where permitted.

• Buyers are responsible for any customs duties, taxes, or import fees.

 

6. Delivery Issues

• If your order is delayed, lost, or arrives damaged, please contact us promptly.

• For Wix orders: 📧 emberlyengraving@outlook.com

• For Etsy orders: Message us directly via your Etsy account.

 

7. Address Accuracy

• Please ensure your shipping address is correct. We are not responsible for delays or losses due to incorrect information.