Privacy Policy

1. Introduction

This Privacy Policy explains how Emberly Engraving ("we", "us", or "our") collects, uses, and protects your personal data when you interact with our website, services, or purchase engraved products.

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2. What Information We Collect
We may collect the following personal data:

• Name, email address, phone number

• Shipping and billing address

• Payment details (processed securely via third-party providers)

• Custom engraving requests and uploaded images or text

• Website usage data via cookies and analytics tools

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3.How We Use Your Information
We use your data to:

• Fulfil orders and provide customer support

• Personalise engraving services

• Improve our website and services

• Send updates, offers, or newsletters (only with your consent)

 

4. Legal Basis for Processing
We process your data under the lawful bases of contract, consent, and legitimate interest, in accordance with the UK GDPR and Data Protection Act 2018.

 

5. Sharing Your Information
We do not sell your data. We may share it with:

• Payment processors (e.g., Stripe, PayPal)

• Delivery services (e.g., Royal Mail, DPD)

• IT and hosting providers for website functionality

 

6. Data Retention
We retain personal data only as long as necessary for the purposes outlined above or as required by law.

 

7. Your Rights
You have the right to:

• Access, correct, or delete your data

• Withdraw consent at any time

• Lodge a complaint with the ICO (Information Commissioner’s Office)

 

8. Cookies
Our website uses cookies to enhance user experience. You can manage cookie preferences via your browser settings.

 

9. Contact Us
For privacy-related queries, contact: emberlyengraving@outlook.com